Part Time Level 1 IT Support Engineer Needed


IT Inspire Pty Ltd is a growing dynamic Australian website design & IT service agency based in Parramatta, Sydney with a valuable client base with some major projects that require additional staff.

We are currently looking for a Level 1 IT Support Engineer (At least 3 days a week) to work alongside our IT Manager to support our customers.

The successful applicant will have demonstrated experience in the following skill areas (minimum requirements):

– Provide Level 1 support for the Managed Services environment

– Act as the first point of contact for support requests and respond to them in a timely manner.

– Create and manage support tickets using our client’s ticketing system.

– Resolve support requests effectively, ensuring customer satisfaction.

– Escalate issues to the relevant support teams as required.

– Proactively monitor support requests and follow up with customers to ensure their issues have been resolved.

– Document support request information and update the knowledge base to enable the team to provide a better service.

– Prioritize and manage a backlog of support requests.

– You must have the right to live and work in this location to apply.

– Good communication skills both verbal and written

Desirable Skills and Knowledge


– Proven experience in a Level 1 Helpdesk Support role.

– Proven Google Workspace & Google Cloud experience.

– Proven Office 365 experience.

– Excellent communication and customer service skills.

– Ability to work well under pressure and deal with a high volume of support requests.

– Experience using ticketing systems.

– Strong problem-solving skills.

– Ability to escalate issues appropriately.

– Attention to detail and accuracy.

– Familiar with cPanel and Plesk

– Effective Marketing Strategies

– Excellent time management and project scoping experience

If this role interests you and you have all of the above requirements please email your CV to info@egsolutions.com.au or fill out the following form.

Only email applications will be considered and only short-listed applicants will be notified.

No recruitment agencies, please.

No offshore applicants will be considered.

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We always welcome creative and innovative minds. If you see yourself working with our dynamic and friendly team, please fill out the following form.

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