EG Solutions, a trading name of IT Inspire Pty Ltd (ABN 21 624 449 510) ("EG Solutions", "we", "us", "our"), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit our website at egsolutions.com.au or engage our services.
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) set out in that Act. Where our handling of personal information involves European Union residents, we also act consistently with the General Data Protection Regulation (GDPR).
This Privacy Policy should be read together with our Terms & Conditions.
1.1 We collect personal information that is reasonably necessary for the activities and functions of our business. The types of personal information we collect may include:
1.2 Sensitive information. We do not generally collect sensitive information (as defined in the Privacy Act 1988). If sensitive information is necessary for a specific service, we will request your explicit consent before collecting it.
2.1 We collect personal information through:
2.2 Where it is reasonable and practical, we collect personal information directly from you. Where we collect information from a third party, we will tell you (or take reasonable steps to ensure you are aware) at the time of collection or as soon as practicable afterwards.
3.1 We collect, hold, use, and disclose personal information for the following purposes:
3.2 We will not use or disclose personal information for any purpose other than the purpose for which it was collected, unless: (a) you have consented; (b) the secondary purpose is related to the original purpose and you would reasonably expect such use; or (c) the use or disclosure is required or authorised by law.
4.1 We may send you marketing communications (including newsletters, service updates, promotional offers, and event invitations) where:
4.2 Every marketing email we send includes a clear unsubscribe link. You may opt out at any time by:
4.3 Even after opting out of marketing, we may still contact you for transactional or service-related communications (e.g., invoices, project updates, security notifications).
5.1 We may disclose your personal information to:
5.2 Overseas disclosures. Some of our service providers may be located outside Australia (commonly in the United States, European Union, or India). When we disclose personal information overseas, we take reasonable steps to ensure the recipient handles the information in accordance with the Australian Privacy Principles. Countries where data may be transferred include but are not limited to:
5.3 We do not sell or rent personal information to third parties.
6.1 We take reasonable steps to protect personal information from loss, misuse, unauthorised access, modification, and disclosure, including:
6.2 Despite our security measures, no internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security but will respond promptly to any data breach in accordance with our Notifiable Data Breach obligations under the Privacy Act 1988 (Cth).
6.3 We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When personal information is no longer needed, we securely delete or de-identify it.
7.1 Our Website uses cookies and similar tracking technologies to improve user experience, analyse traffic, and support marketing. The categories of cookies we use include:
7.2 You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when a cookie is set. Disabling cookies may affect Website functionality.
7.3 You can opt out of Google Analytics tracking using the Google Analytics Opt-Out Browser Add-On.
8.1 Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:
8.2 To exercise any of these rights, contact us using the details in Section 12. We will respond to your request within thirty (30) days.
8.3 We may charge a reasonable administrative fee for providing access to personal information where the request requires significant effort to fulfil. We will notify you of any charge before processing the request.
8.4 If you are an EU resident, you also have rights under the GDPR including data portability and the right to object to processing. Please contact us to exercise these rights.
9.1 If you believe we have breached the Australian Privacy Principles or otherwise mishandled your personal information, please contact us first using the details in Section 12. We take privacy complaints seriously and will:
9.2 If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Office of the Australian Information Commissioner
GPO Box 5288, Sydney NSW 2001
Phone: 1300 363 992
Website: www.oaic.gov.au
10.1 Our Website and services are not directed at children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take reasonable steps to delete it.
11.1 We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The current version, with the effective date, will always be available on this page.
11.2 Material changes will be communicated by email to active clients and through a notice on our Website. Continued use of our Website or services after changes constitutes acceptance of the updated Privacy Policy.
For any questions, requests, or complaints about this Privacy Policy or our handling of your personal information, please contact our Privacy Officer:
Privacy Officer · EG Solutions
IT Inspire Pty Ltd · ABN 21 624 449 510
Suite 5/48-50 George Street Parramatta NSW 2150
Email: info@egsolutions.com.au
Phone: 02 8041 3111